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Considering Quality: Engaging Consumers to Make Better Health Decisions

September 12, 2005

Given information and opportunity, consumers can play an important role in improving health care quality and the responsiveness of the health system to their needs. Whether they are making decisions about choosing a health plan, a particular provider, a course of treatment, or how to incorporate healthy choices into their daily lives, empowered and engaged consumers can be a potent force for change.


PDF Format Issue Focus 6-20-2005 — 192KB