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Considering Quality: Engaging Consumers to Make Better Health Care Decisions

February 26, 2007

This Issue Brief examines the potential of consumers to use information to select high-quality health services and to become drivers of quality improvement at the systems level.  Information tools for consumers, such as report cards on health plans and providers, decision support aides, and the Internet are discussed. It also takes a look at the roles foundations can play in developing and disseminating quality information for consumers, such as developing quality indicators; assessing the effectiveness of information technology, including the Internet; and funding advocacy efforts to ensure consumers have the information needed to make appropriate health care choices.

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